PRIVACY POLICY

Scan-N-Go LLC Effective Date: May 1, 2026

1. Information We Collect

When you use the Scan-N-Go app, we collect the following information:

  • Contact Information: Full name, email address, and phone number
  • Date of Birth: To verify age eligibility
  • Emergency Contact Information: Name and phone number of your emergency contact
  • Payment Information: Processed securely through Stripe. We do not store your credit card or payment details on our servers.
  • Rental Activity: Records of your rentals including duration, equipment used, and associated fees
  • Photos: Condition photos of rental equipment taken at the time of return
  • Device Information: Basic device information required to operate the app and Bluetooth functionality

2. How We Use Your Information

We use your information to:

  • Process and manage your equipment rentals
  • Verify your identity and age eligibility
  • Contact you regarding your rental or account
  • Respond to emergency situations using your emergency contact information
  • Improve our app and services
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Stripe: Our payment processor, to securely handle payment transactions
  • Twilio: Our SMS provider, to send verification codes
  • Law Enforcement: When required by law or to protect the safety of others

4. Data Storage and Security

Your data is stored securely using Supabase, a cloud database provider. We use industry-standard security measures to protect your personal information. Payment information is handled exclusively by Stripe and is never stored on our servers.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data by contacting us at contact@rentsng.com.

6. Children’s Privacy

Our service is available to minors only with parental or guardian consent. Minors must have a parent or guardian complete the waiver and provide their information before participating in any rental activity.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of non-essential communications

To exercise these rights, contact us at contact@rentsng.com.

8. Bluetooth and Camera Permissions

The Scan-N-Go app requires access to your device’s Bluetooth to unlock rental equipment and your camera to scan QR codes. This data is used solely for operating the app and is not stored or shared.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.

10. Contact Us

Scan-N-Go LLC contact@rentsng.com