1. Information We Collect
When you use the Scan-N-Go app, we collect the following information:
- Contact Information: Full name, email address, and phone number
- Date of Birth: To verify age eligibility
- Emergency Contact Information: Name and phone number of your emergency contact
- Payment Information: Processed securely through Stripe. We do not store your credit card or payment details on our servers. A reference to your payment method is retained by Stripe to facilitate authorized overage and damage charges.
- Rental Activity: Records of your rentals including duration, equipment used, and associated fees
- Minor Participant Information: If renting on behalf of a minor, we collect the minor's full name and date of birth, as well as the parent or guardian's contact information
- Photos: Condition photos of rental equipment taken at the time of return
- Return Reports: Condition reports submitted at the end of a rental describing the state of the equipment
- Device Information: Basic device information required to operate the app and Bluetooth functionality
- Push Notification Token: A device token used to send you rental status notifications including time warnings and overage alerts
- Email Communications: Your email address is used to send transactional emails including waiver confirmations and rental receipts, and may be used to send promotional communications if you have not opted out
2. How We Use Your Information
We use your information to:
- Process and manage your equipment rentals
- Verify your identity and age eligibility
- Contact you regarding your rental
- Authorize and process overage and damage charges to your saved payment method as authorized in our waiver
- Send rental notifications including rental confirmations, time warnings, and overage alerts
- Send transactional emails including waiver confirmations and rental receipts
- Send promotional emails about our services, special offers, and seasonal updates (you may opt out at any time)
- Respond to emergency situations using your emergency contact information
- Improve our app and services
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Stripe: Our payment processor, to securely handle payment transactions and process authorized overage and damage charges
- Resend: Our email delivery provider, to send transactional and promotional emails to your email address
- Expo: Our push notification service provider, to deliver rental status notifications to your device
- Law Enforcement: When required by law or to protect the safety of others
4. Data Storage and Security
Your data is stored securely using Supabase, a cloud database provider. We use industry-standard security measures to protect your personal information. Payment information is handled exclusively by Stripe and is never stored on our servers.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us at contact@rentsng.com.
6. Children's Privacy
Our service is available to minors only with parental or guardian consent. A parent or guardian must complete the waiver and provide their information before a minor may participate in any rental activity. We do not knowingly collect personal information directly from minors.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of promotional email communications at any time by contacting us at contact@rentsng.com or by clicking the unsubscribe link in any promotional email
- Opt out of non-essential communications
To exercise these rights, contact us at contact@rentsng.com.
8. Bluetooth and Camera Permissions
The Scan-N-Go app requires access to your device's Bluetooth to unlock rental equipment and your camera to scan QR codes. This data is used solely for operating the app and is not stored or shared.
9. Email Communications
We use Resend, a third-party email delivery service, to send transactional and promotional emails. Your email address is shared with Resend solely for the purpose of delivering these communications. Resend's privacy policy is available at resend.com/privacy.
Transactional emails such as waiver confirmations and rental receipts cannot be opted out of as they are necessary for documenting your rental activity. Promotional emails may be opted out of at any time by contacting us at contact@rentsng.com or by clicking the unsubscribe link included in any promotional email.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
11. Contact Us
Scan-N-Go LLC
contact@rentsng.com
rentsng.com